FCC Launches New Consumer Help Center
January 6, 2015 at 7:11 AM (PT)
The FEDERAL COMMUNICATIONS COMMISSION has launched a new online CONSUMER HELP CENTER to more efficiently link consumers to the information they need, as well as make it easier for consumers to file complaints and get responses to their concerns.
The CONSUMER HELP CENTER is part of the FCC’s efforts to reform its processes to better serve the public. By quickly and efficiently managing complaints, the FCC will help protect consumers and give them a greater voice in its policy initiatives to improve communications services for all.
Improvements brought by the new CONSUMER HELP CENTER include:
- Streamlined, user-friendly complaint filing system
- Ready access to helpful information that will empower consumers to resolve some problems on their own
- Better communications between consumers and FCC consumer representatives
- Ability for consumers to monitor complaints, 24 hours a day, 7 days a week
- Faster delivery of complaints to service providers, enabling them to respond to consumers sooner
The CONSUMER HELP CENTER will also streamline the process of synthesizing and analyzing consumer complaint trends, and will make more of that data readily accessible to the public. Better monitoring of these trends will help the FCC, consumers, and industry identify broader problems and shape policy to promote better service.
The CONSUMER HELP CENTER can be accessed here.