U.S. Government Recalls Samsung's Galaxy Note 7 Phone
September 15, 2016 at 2:01 PM (PT)
As expected, the CONSUMER PRODUCT SAFETY COMMISSION has recalled SAMSUNG's GALAXY NOTE 7 PHONE after it was revealed the batteries caused the device to explode. This unprecedented move for the industry delivers a damaging blow to the company in its quest to battle APPLE's marketshare-leading iPHONE as the best-selling mobile device in the U.S.
There were reportedly a total of 2.5 million devices spanning 10 countries involved in the recall.The formal recall makes it illegal to sell the devices or use them on airplanes.
SAMSUNGG ELECGTRONICS seemed to have made the situation worse in the way it communicated with regulators and consumers. According to government officials, SAMSUNG failed to coordinate efforts with U.S. safety authorities,leading to delays in providing replacement devices and resolving the problem for customers in the U.S.