Critical Update Released For All Access Desktop
June 5, 2007 at 5:49 AM (PT)
Attention ALL ACCESS DESKTOP users: We have discovered a bug in the MEDIABASE and COOL NEWS MUSIC/FUTURE RELEASES klip in the new ALL ACCESS DESKTOP that may cause your klips to go blank after 24 hours. It is urgent that you download the patch immediately to prevent this problem from occurring.
To upgrade your klips, open the ALL ACCESS DESKTOP and right click in the top toolbar. Select "Options" from the menu that appears. This will open an Options window.
The first tab reads "Klips." At the bottom of this tab is a section for Klip Upgrades. Click the Check Now button. This will download the updated klips. Simply click Upgrade Now and your klips will be updated with the bug fix.
It is urgent that All Access Desktop users upgrade immediately
If your klips have already gone blank, you will need to delete and re-install each klip. Unfortunately, this will cause you to lose any custom reports you have configured. Our apologies for the inconvenience.
To delete a klip, right click in the klip title bar, select Manage Klip, and then Delete. You should delete both the MEDIABASE and the COOL NEW MUSIC/FUTURE RELEASES klips.
You can then re-install each klip by clicking the purple icon next to the klips in your preferred format(s) below.
- Contemporary Christian
- Smooth Jazz
- Top 40/Mainstream
- Top 40/Rhythmic-Crossover
If you would like to install the ALL ACCESS DESKTOP software for the first time, just click here!