NPR.org Hires Pro Help To Monitor, Moderate Site Comments
October 13, 2010 at 4:24 AM (PT)
NPR has hired a third-party professional website comment moderation service to monitor NPR.ORG for spam and trolls. A post on the website's blog by ANDY CARVIN says that NPR is working with Canadian company ICUC MODERATION SERVICES to help monitor the comments.
"For much of the last year," CARVIN said, "we've made a concerted effort to keep up with the spammers and trolls, including assigning staff to review comments on weekends and increasing the number of interns assisting us. But as the community has grown, the spammers and trolls have grown with it, and we've reached a point that our staff is spending an enormous amount of time penalizing problem commenters rather than facilitating conversation and engaging the community."
CARVIN added, "This moderation assistance will certainly help alleviate the problems we've been having, but it won't eliminate them entirely, as we're still allowing comments to be posted in real-time rather than pre-moderating them. Depending on how all of this plays out in the coming weeks, we hope to make a decision regarding pre-moderation. If we end up taking that course, we'll try to do it in such a way that regular commenters can quickly regain their full posting privileges -- and thus not be pre-moderated -- while newly registered users will be pre-moderated until it's clear that they're neither spammers nor trolls."