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Shhh
April 2, 2012
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There were three lines of people waiting to make an order at Panera. I was behind a woman who was talking loudly on her cell phone. When it was her turn to order, she told the cashier and me to wait because she was talking to a client. I shifted one line over as this woman ended her conversation stating, "I'll take care of it immediately." She continued to hold up the line while dialing another number. After saying hello to her assistant, Isabel, she ordered a " You Pick Two"with French Onion soup and a Chicken Caesar sandwich, but did not want to be bothered with a side choice (I would have gladly taken her French baguette). She then attempted to pay and talk to her assistant at the same time. She was apparently trying to close a real-estate deal. Finally, after paying, she placed her wallet and a large book in front of the coffee creamers, stopping anyone in that area from fixing their coffee. She proceeded to relay personal data for a party in the real-estate deal to her assistant. She gave the client's name, address, and a social security number along with a lot of other business information that should not have been available for the lunch rush at this restaurant to hear. This is not only a huge infraction in cell-phone etiquette, but also severe breach of a client's right to privacy. And we wonder why identity theft has grown to become so common.
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