October 4, 2012
I've been without a microwave for almost two months. This is not of my doing. The unit has a warranty and the piece that was needed to fix the problem was on back order, and still is. Customer service operators can only do so much; getting straight through to a manger started to happen week number two when I realized I was having difficulty with this repair. Consistent, effective communication is the only way the microwave has a chance at getting repaired. These are people with only so much available info and usually at the mercy of a computer screen. Just like us jocks. Computers and info are the tools we now use, but it's effective and consistent info that's gonna get us the win. I was offered $200, the cost of the part to settle the claim, with the offer to put this money towards a new model. This microwave has a much greater value to me in replacement cost and use and getting this one fixed is more important than getting a newer greater model. Having something that can reheat last nights pasta for an after school snack or reheat my cup of tea is what my world needs now, please and thank you.
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