Long Distance Telephone Service Verification

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Long Distance Telephone Service Verification

Post by rogerwimmer » Mon Jan 24, 2011 9:52 am

Doc: I am supposed to have AT&T as my long distance service for my land line, but I think I have been slammed. Someone told me there is a way to verify my long distance company by calling a number. Do you know what the number is to call? - Anonymous

Anon: First, for those who don't know anything about long distance slamming (illegally switching a person's long distance service), read these two FCC articles (the articles are similar, but do contain some different information):

Article One
Article Two

If you didn't read those articles, the way to verify your long distance service is to call 1.700.555.4141 on your home phone. If you have AT&T long distance, you will hear a message that says, "Thank you for being an AT&T long distance customer." I imagine that the other long distance carriers will have a similar message.

If you don't hear that message when you call 700.555.4141, then contact AT&T (800.225.5288) and tell them that something "don't be right" with your long distance service.

Note: In the FCC article, it says to call "1+your area code+700-4141" for local and local toll services. That doesn't work on my landline phone, so I don't know if it will work on your phone.

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Roger Wimmer is owner of Wimmer Research and senior author of Mass Media Research: An Introduction, 10th Edition.

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