-
Monday, February 18, 2013
February 18, 2013
Have an opinion? Add your comment below. -
Don Peppers of the Peppers and Rogers Group makes a great and simple point in a recent RAB Sales Tip of the Day -- getting feedback from defectors is important because of the unique insights it provides. Your former customers know which areas you need to improve in order to get their business back. And your former customers can also give you very specific reasons why they left ... a view of your business you can't get anywhere else.
-
-