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Mary Market Manager - Thursday, September 28, 2017
September 28, 2017
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Hard For Radio People To "Really Listen Well" At Times -- Why?
- Making eye contact is the #1 rule in listening. Not relevant in "radio listening," but top thing to do when listening to your employees.
- Repeat what is said to you in an open-ended manner. The "Yes-No" answer syndrome is a conversation killer.
- Listen to the volume and tone of words. Do their words rise and fall during certain times / about certain subjects?
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