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U-Haul
August 2, 2022
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The mobile pick up option seemed simple! I was picking up a U-Haul after hours, how hard could that be?
If you would kindly set an alarm for one hour from now, you will understand the length of time it took for me to learn we must always pick up a vehicle when the customer counter is open, with a human able to help get through the work arounds.
After numerous attempts to follow the ‘easy’ mobile pick up directions, I called customer support. They returned my call after 20 minutes and proceeded to get me through a registration bug that only happens with iPhones and U-Haul mobile pick up. You would think there would be separate instructions for iPhone users, because there are a few of us! The representative agreed that would make her life easier, too.
On a positive note, the kids are all moved in, and the U-Haul is easy to drive, once you get it.
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