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Not All That Comcastic, Is It?
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More details are emerging from the case of the woman who died from a cut foot after calling the Comcast operator who didn't have her address: Turns out that the operator wasn't even in the same area, because Comcast outsources its phone service. It's domestic, not India, but, still, is it a good thing to have the phone answered someplace out of state where the operator has no access to critical information and has no way of, say, walking down the hall to get it? (South Florida Sun-Sentinel)
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