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But He's Really A Nice Airline When He's Not Drinking
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A survey of its customers shows American Airlines' reputation is lousy and people are unhappy with delays and the current labor strife. But when asked if they'll switch to another carrier, most say they'll stick with American. Maybe it's because of a lack of alternatives, or maybe it's loyalty, but unless customers show their unhappiness with their wallets rather than in a survey, American has no reason to bother to change. (Dallas Morning News)
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