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If The Food's Good, The Positive Reviews Will Outweigh The Negatives
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If you own a restaurant and someone posts a negative review on Yelp, is it better to hold your tongue or, as some do, attack the reviewers with vitriol? Yes, a lot of the reviews are stupid and might downgrade a place based on ridiculous reasons (having to wait, not being happy with the location of the table), but if I see an owner post a fiery defense that takes shots at the reviewer, I'm not going there. (New York Post)
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