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Or Send A Sternly Worded Letter, Though Nobody Does That Anymore
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This column argues that if you get bad service or have a bad experience with a business, you shouldn't immediately post a negative review on Yelp or TripAdvisor; instead, the author argues, you should go to a manager or someone who can immediately fix the problem. But what if the problem is systemic? You go to a hotel and the rooms are shabby and it's dirty and noisy and unsafe? What's complaining to the manager going to do about that? Or the quality of the food at a restaurant is low -- is complaining going to have the manager wave a magic wand and improve the menu? When do you ask for the manager, and when do you just do a one-star review? (Boston Globe)
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