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Where Customer Service Is An Unnecessary Expense
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The moment I saw the headline that indicated growing customer dissatisfaction with Sun Country Airlines, I knew that it had to do with bad new management, but a quick check of the article pointed to the reason for that management: the same hedge fund that's been strip-mining the newspaper industry. They keep buying profitable businesses and slashing operations to milk every last penny out of them. Sound familiar, radio? (WCCO-TV/Minneapolis)
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