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You Can Always Send An Email They'll Never Read
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You call a business. You get a message that it might take a while because of "unusually high call volume." That, say experts, is BS. Turns out that the problem isn't call volume, it's that they have a lot fewer agents to take your calls. Blame the pandemic. Call centers are either very shorthanded or shut down due to COVID-19. Nobody was prepared. So that's why you're on hold forever. (Los Angeles Times)
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