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Untouched By Human Anything
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Hard to say whether this is because of the pandemic or because business sucked before and the chain is looking to save money where it can, but Steak-N-Shake, which has always had table service in most of its locations, is converting to kiosks -- not even a human at the counter to take your order. Self-service only. Think this'll be the way others go? MdDonald's already has that, though it's optional and you can still order at the counter. Wawa's had it for years, but that's to speed up customization of your hoagie. Would you rather have a waiter or waitress to take your order? (KTVI/St. Louis)
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