Fix It Or I'll Yelp The Hell Out Of You

Do you post reviews on Yelp or TripAdvisor? Maybe post criticism of businesses on Twitter or Facebook? Welcome to the era of customers' revenge, when, instead of talking to a manager (or after doing so), people take their problems online. Is that fair? Maybe not, but then again, if a business wants to avoid that, they could make things right before it escalates. I've had managers laugh off issues, which makes them fair game. On the other hand, if a business DOES make things right (or never got it wrong in the first place), shouldn't you post a positive review? (Wall Street Journal)

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