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Someday You'll Miss Being Put On Hold For 45 Minutes
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It continues to be the case that companies are severely cutting back or eliminating customer service via telephone, pushing you to use online forms or chatbots. You can't get a human, and if you have a problem that's even a tiny bit more complicated than can be handled by a... um, wait. When you DO get a CSR on the line, they just read from a script anyway, and if you have a more complicated problem, they're often useless. I guess it doesn't matter, then. (Washington Post)
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