Kassof Research: Meeting the Pandora Challenge
May 18, 2012 at 3:49 AM (PT)
In the past two "ListenerThink" surveys, KASSOF RESEARCH explored PANDORA's challenge to traditional, terrestrial radio. Now, in the final episode of its PANDORA trilogy, KASSOF explores how the radio "empire can strike back."
The survey asked, what do PANDORA listeners think radio does better than PANDORA? What do they dislike about PANDORA? KASSOF learned radio’s #1 edge over PANDORA is its availability -- especially its availability in vehicles.
What is it about FM/AM radio that makes it better than PANDORA?
Available in car/truck 13%
More variety of stations/music 7%
More convenient/Easier to use 6%
Available/Accessible everywhere 5%
Talk shows/radio 5%
Don’t need internet/PC/phone 3%
Has newest/current songs 2%
Better music 2%
Easy/Quick to change stations 2%
Used to it/Habit/Traditional 1%
Sound quality 1%
Sports (talk/radio) 1%
Don't know 27%
The total exceeds 100% because respondents can name and be credited for more than one.
Notes KASSOF, "Unfortunately, radio’s 'in car' edge will erode over the long haul. Auto makers are already beginning to add PANDORA access (and online access in general) to their vehicles. But as the table reveals, radio has other advantages."
"The variety of stations and music is radio’s #2 edge (mentioned by 7%)," writes KASSOF. "And radio makes it easy and quick to switch from one station to another (mentioned by 2%). In general, a number find radio more convenient and easier to use (6%), …accessible everywhere (5%), without the internet, PC or phone (3%). And radio has specific content advantages among some PANDORA listeners. It delivers valuable information (6%) and it's local (6%). Personalities are another edge (at 4%), with Talk radio specifically mentioned (by 5%)."
KASSOF observes, "Some might argue that these are low percentages that I'm pointing out. They’re right. But remember, these are PANDORA listeners, and what they volunteer about radio is significant. One respondent put it especially well: I like the connectedness to the city and hearing new music. It's nice also to listen to the local DJs. Also, it's usually easier for me to listen to the radio, whether in my car or at home. As an unabashed fan of radio working with radio, I want radio's perceived advantages to be top-of-mind with more listeners! That's the purpose of this research -- to find promising 'nuggets' of perception that can resonate with the larger population of listeners -- among them, the 27% of PANDORA listeners who don’t know what makes radio better. One thing we learned is that the focus of radio marketers should not be on the negatives of PANDORA. Seemingly, PANDORA's vulnerabilities would be the flip side of radio's advantages (for example, that it’s not very available in vehicles, or that it’s not local, etc.) There's some of that, to be sure, in listeners' perceptions. But PANDORA’s biggest negatives relate more to PANDORA itself than to traditional radio -- that it, too, has commercials, or that it limits the number of times listeners can skip songs they don’t like."
KASSOF asked, "What do you dislike about PANDORA?" and found:
Limited skips 5%
Pay/Fee if no commercials 4%
Need internet access/usage 3%
Can’t select specific songs/artists 3%
Dislike songs/artists played 3%
Stops playing if you don’t provide input 2%
Inconvenient/Hard to use 2%
Limited variety/choices 2%
Not available in car/truck 2%
Less accessible/portable 1%
Don't know 24%
KASSOF concludes, "And then, there’s the 35% that finds nothing to dislike about PANDORA, and the 24% that don’t know what they dislike. So it's fair to say that PANDORA is hardly without its own concerns, but its listeners quite like it, overall. Therefore, traditional radio's marketing focus should be on what it delivers, rather than what PANDORA won't or can't. And this applies to the numerous other services than compete for listeners’ share of mind (and ear). Of course, that would involve radio actively marketing to compete with its numerous new media challengers -- something we've not observed in the industry, unfortunately. Instead, too many radio companies are delivering less local focus and service, less relevant news and information, fewer compelling personalities.
This might be great for their short-term 'bottom lines,' but it's very bad for the long-term future of traditional radio. And with competition from alternatives like PANDORA, it comes at the worst possible time for the industry. To survive and thrive in the new media environment, radio needs to focus on what it does better than any other medium -- both on the air, and in an aggressive and ongoing marketing effort."