Barry Hill Rises To VP/Customer Experience At RCS

Barry Hill

RCS ups BARRY HILL to VP/Customer Experience, reporting to Pres./CEO PHILIPPE GENERALI. HILL will be responsible for, "all touch points between RCS and its customers on the phone, in person and online. Key focus includes customer support and the thriving customer success initiative that HILL created," the company noted.

Before joining RCS twenty years ago, HILL was a PD, Morning Host and SELECTOR user for many years. At RCS he started in Technical Support, and has worked in Engineering, Sales and, most recently, created and lead the Customer Success department at RCS World Headquarters in NEW YORK.

HILL commented on his new position, “It is because of my first several years in tech support at RCS that I am honored to accept the VP/Customer Experience position. I am looking forward to leading the client-facing teams, because I have been in their shoes.”

“Our customer experience is the cornerstone to our company and is a differentiating factor globally,” said GENERALI. “This is an exciting time for RCS: we expand our services while focusing on growth and innovation.”

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