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Thursday, February 26, 2015
February 26, 2015
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Don Peppers of the Peppers and Rogers Group made a great and simple point in a oldie-but-goodie RAB Sales Tip of the Day -- getting feedback from defectors is important because of the unique insights it provides. Your former customers know which areas you need to improve in order to get their business back. And your former customers can also give you very specific reasons why they left ... a view of your business you can't get anywhere else.
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