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Is It Too Much Trouble To Be Customer-Friendly?
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One thing I don't understand about the way cell phone carriers work is that they seem to make it incumbent upon you to prove that you didn't agree to mysterious charges on your wireless bill, not even when the charge is clearly phony. In some cases, the company listed as charging you for some game cheat codes program isn't even real, or the company listed didn't really charge you and somebody else is using their name. Knowing all of this, trying to get the charge taken off your bill is often difficult. I've had that problem before, and the only solution was to block all third-party charges and lose the ability to use short codes in texts. That's a pain in the ass, because I can't participate in anything that uses a short code, but I can't take the chance that I'm going to be fighting a $10 a month charge for something I didn't order. The cell phone carriers have the ability to make any third-party charge opt-in, but they won't. Why they don't, they won't say. It just seems consumer-unfriendly. (Los Angeles Times)
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