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The Friendly Skies Strike Again
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You pay extra to United Airlines to make sure your unaccompanied 10-year-old daughter makes it safely to her summer camp, and they lose her? Someone "forgot to show up" to escort her to her connecting flight at O'Hare? The CSR almost refused to help because she was at the end of her shift before finally relenting? It took them 15 minutes to find the girl after that? No wonder the parents are upset. (USA Today)
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