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If They Hand Over Enough Cash, We Can Call It A Happy Ending
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This chronicling of people's horror stories about getting bumped from overbooked flights is interesting for what it has about the other side: People who had GOOD experiences with airlines. In the rush to rip United, et al., for their transgressions, maybe we should also consider that sometimes, you get good service. Maybe not often, but it DOES happen. (New York Times)
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