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Human Kindness, No Extra Charge
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When they talk about the top supermarket chains in the country, Florida-based Publix usually ranks up there with Wegmans and Trader Joe's, but that's normally a function of price, selection, and general customer service. Here's a story that might add a few bonus points to that ranking: Some Publix employees noticed that a regular customer was without his constant companion, his pet dog. They asked how the dog was and he said that, sadly, the dog had been hit and killed by a car. So the employees paid the adoption fees to get him another dog . Now, that's customer service. (WFLA-TV/Tampa-St. Petersburg)
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