I'm often asked what the greatest mistake I see during concept sessions is. The answer is judgment. Judgement has no place in coaching. I find it interesting how some managers wear their job title like it's a badge - a badge that allows them to make assumptions and judgments about those they manage. These managers don't think twice about judging the work, intent, effort and/or performance of others.

When asked why judgement has no place in coaching, I like to recount a story I had a front row seat for...

A manager had asked me to be in the room with them as they gave a member of their team some constructive feedback. It seemed like a simple and straight forward request. It also meant I could avoid a budget meeting so I didn't hesitate to say yes. I sat unassumingly, and a little disengaged, on the manager's couch as he began to speak with his employee. It took just a matter of seconds and three quick sentences before the room was charged with emotion. I was completely blindsided by what had happened. The employee's face was red with rage, their arms flailing around in anger. The manager had, in response, leapt to his feet in an awkward attempt to assert his dominance. More awkward was the hands on hips stance the manager had settled upon. Their raised voices boomed loudly, causing an echo that rippled down the hall for everyone to hear. Suddenly, that budget meeting didn't look so bad!

Here are 10 tips that I think are meaningful for all on air talent to be reminded of: Intimacy. You're right there with me. It's just the two of us. There is no audience listening to you. It's about our unique connection. Our friendship. Our bond. ...

What happens between the songs is the most important differentiator your radio station can have. Music is a commodity and easily duplicated. It's an important driver of a music station's success, but it's just the entry to the game, not the winning play. Successful ...

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As we begin a New Year, I wanted to share some truths for on air performers in 2019. These are my beliefs. You may not agree with me and that's fine. I think the most important thing is that we get the chance to stop, think and debate what needs to happen this ...

The business world is fierce. Every day is a battle. Marketplaces are competitive. It's a never ending cycle of trial and error. You gain an inch, you lose an inch. You gain some ground and you lose some ground. Each industry has a top dog and underdogs... And it's ...

I have not yet met anyone who didn't want to be successful, but I have met many who don't know how to get there. I remind myself of that sentiment often. Finding success is not easy. It's a journey, and an awfully long one at that. We all want to reach the ...

The secret to success in business is durable competitive advantage. Only products that demonstrate a desirable difference to their competitors are likely to win audience attention. Our brains act like filters that protect us from too much information. We're hard wired to ...

"I want my people to be better. All of my people. I want to start with those who have the responsibility for coaching and developing other employees." Despite those words being delivered by a manager with a somewhat strident voice, the sentiment was refreshing to ...

I was caught off guard this week when someone asked; "Which one quality do you see missing from inexperienced coaches?" My mind instantly started acting like one of those old fashioned rolodexes, quickly flicking through all the possibilities. Mentally I was ...